Política de reembolso

Last updated: August 20, 2026
Thank you for shopping with us. We aim to provide premium‑quality products and a satisfying shopping experience to every customer.

Return Eligibility

Most physical items are eligible for return within 30 calendar days from the delivery date of your package. Returned merchandise must be unused, in its original packaging and in resalable condition.

Custom‑made, personalized, clearance and final‑sale items are non‑returnable and non‑refundable.

How to Submit a Return Request

  1. Send your return application email to: vinyls.sigmas‑1w@icloud.com. Please include your order number, full name and the reason for your return.
  2. We will review your request and send you detailed return guidelines within 2‑3 business days.
  3. Customers are responsible for return‑shipping fees, unless the item is defective, damaged in transit, or we shipped the incorrect product.

Refund Workflow

Once we receive and complete the inspection of your returned goods, we will notify you whether your refund has been approved. Approved refunds will be processed back to your original payment method. Please allow 5‑10 business days for funds to appear on your account, depending on your payment processor’s processing speed.

Damaged or Wrong‑Item Claims

If you receive damaged, defective or incorrect goods, please contact us within 7 calendar days of delivery, and attach clear photos of the product and outer shipping package. We will arrange a free replacement or a full refund for you.